Returns & Exchange Policy
At Timex India, we strive to ensure your complete satisfaction with every timepiece. If you are not entirely happy with your purchase, you can return or exchange your watch within 7 days of delivery, provided it is in its original, unworn condition with all tags and packaging intact.
Initiate Request
Visit the 'My Orders' section on our website or contact our customer support team to raise a return or exchange request within the eligible window.
Quality Inspection
Ensure the watch is packed securely in its original box with the warranty card and invoice; a courier partner will be assigned to pick up the package from your doorstep.
Verification Process
Once the product reaches our warehouse, it will undergo a thorough quality check to confirm it meets our return standards and shows no signs of wear.
Refund or Replacement
Upon successful verification, your refund will be processed to the original payment method or a replacement timepiece will be dispatched within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing